Refunds Policy

1. Order Cancellation:

Customers may cancel their milk delivery order up to 08 hours before the scheduled delivery time for a full refund. Cancellation requests made after this timeframe may not be eligible for a refund.

2. Quality Concerns:

We take the utmost care to ensure the quality and freshness of our milk products. If you receive a delivery with products that do not meet your expectations or are damaged, please contact our customer support team within 02 hours of receiving the delivery with details and, if possible, photos of the issue.

3. Refund Eligibility:

Refunds may be issued for the following reasons:

Quality issues with the delivered milk products.

Non-delivery or late delivery due to reasons within our control.

4. Refund Process:

To request a refund, please contact our customer support team WhatsApp no +91-96193 47250 or  help@mamasmilkfarm.com with your order number, details of the issue, and any supporting documentation (such as photos). Our team will review your request and, if eligible, process the refund.

5. Refund Method:

Refunds will be issued to the original payment method used for the order. Please allow 5-7 business days for the refund to reflect in your account.

6. Non-Refundable Items:

Certain items may be non-refundable. These include:

Perishable goods after the specified cancellation timeframe.

Items not in their original condition, damaged, or missing parts for reasons not due to our error.

7. Contact Information:

For any refund-related inquiries, please contact our customer support team at WhatsApp no +91-96193 47250 or help@mamasmilkfarm.com with order number.

8. Policy Changes:

This refund policy is subject to change without notice. Please refer to our website for the most up-to-date information.

Note: Refund policies are designed to address specific scenarios, and exceptions may be considered on a case-by-case basis. We appreciate your understanding and cooperation.